AI AUTOMATION AGENCY · SYDNEY, AUSTRALIA

Bring AI into your business.
Without the risk.

Most small businesses in Australia still run the back office by hand. Cradle fixes that — automating the quotes, invoices, follow-ups and reporting that eat up your week. Less time on admin. More time on the work you actually started the business to do.

2+
Years building
with AI
Multiple
Companies
automated
10+
Years digital
leadership
StartupsLarge Scale
Businesses
we've worked with
The steady hand under the change.

Most owners we talk to are brilliant at what they do — but they're spending half their week on admin that should run itself. Cradle's job is to fix that quietly: rebuilding the back office piece by piece, introducing AI without the drama, and staying until the whole thing runs without you having to think about it.

Experience includes
Bluestone Lane
Lion Co.
Hail The Maison
60+ locations
$1B+ revenue orgs
ASX-listed enterprise
US & AU markets
01 / HOW IT WORKS
No jargon, no surprises. Just four steps.
From first conversation to a back office that runs on its own — and we don't leave until it does.
01
Discovery Consultation
We sit down and look at how your business actually works — what takes up your time, where things fall through the cracks, and where fixing it would make the biggest difference. You get a written report. No obligation to go further.
FIXED FEE · $250 AUD
02
System Design & Scope
Before we build anything, we show you exactly what we're going to build and why. You approve the plan before we touch a thing — no surprises halfway through.
INCLUDED IN PROJECT
03
Build & Integration
We build around your actual business — your tools, your team, your way of working. Not a template dropped in and left to you to figure out.
SCOPED PROJECT
04
Rollout & Adoption
We don't hand over a login and disappear. We train your team, stay close for 30 days, and make sure it actually sticks. Then we get out of the way.
INCLUDED IN PROJECT
02 / WHAT WE BUILD
Services
Everything you need to get AI working for your business — without needing a tech team to make it happen.
AI Readiness Audit
We look at your business honestly — where AI would save you real time and money, and where it wouldn't. No hype, no upsell. Just a clear picture of what's worth doing.
Chatbot & AI Assistant Build
A custom assistant that handles customer questions, bookings and enquiries around the clock — so your team isn't the first point of contact for every repetitive query.
Workflow & Process Automation
Quote generation, invoice chasing, client onboarding, job scheduling, reporting. If your team does it more than once a week, it should probably be automated.
Business Process Automation
The back-office tasks that eat your week — quoting, invoicing, lead follow-up, scheduling, reporting — built into an automated flow. Most small business automations are up and running in 4–8 weeks.
AI Safety & Data Protection
Clear policies on how AI tools handle your business data, what your team can and can't use them for, and how to stay on the right side of Australian privacy requirements.
Fractional AI Leadership
Someone in your corner on an ongoing basis — helping you pick the right tools, stay on track, and make sure AI keeps working for your business as it grows.
Staff Training & Adoption
Hands-on workshops so your team actually uses what's built. Change management is not optional — it's included in every engagement.
Digital & E-Commerce Strategy
Online sales, loyalty, digital ordering and customer retention — strategy that comes from actually building these systems, not from a slide deck.
03 / WHAT WE AUTOMATE
If your team does it repeatedly,
we can automate it
Plain-English use cases — the repetitive work most Australian SMEs are still doing manually.
Quote generation & follow-up
Auto-generate quotes from job details and chase unanswered ones without lifting a finger.
Invoice creation & chasing
Invoices out the door automatically. Overdue reminders sent without awkward phone calls.
Lead qualification & routing
New enquiries scored, categorised and routed to the right person — instantly, 24/7.
Weekly reporting & dashboards
The reports your team builds manually every Monday — automated, accurate, on time.
Client onboarding sequences
Welcome emails, document requests, kickoff scheduling — all triggered automatically at signup.
Job scheduling & confirmations
Bookings confirmed, reminders sent, calendar updated — no manual back-and-forth.
Customer support & service
AI-powered support that answers customer questions instantly — 24/7, on brand, no wait times.
Inventory & stock management
Stock levels tracked, low-inventory alerts sent, and reorder triggers fired automatically — no more manual counts or surprise stockouts.
04 / PRICING
Transparent pricing
Every engagement starts fixed-fee. Projects scoped and quoted clearly before we begin — no hourly surprises, no scope creep.
Consultation
$250
AUD · ONE-TIME · 2 HRS
  • Full business & workflow review
  • AI opportunity mapping
  • Written recommendations report
  • Honest ROI assessment
  • Credited toward any project
Scoped Project
$2.5k+
AUD · FIXED PRICE
SCOPED AFTER CONSULT
  • System design & architecture
  • Hands-on build & setup
  • Security & data protection
  • Staff training & rollout
  • 30-day post-launch support
  • Quoted before we start
Fractional Partner
$1.5k
AUD / MONTH · ONGOING
  • 8 hrs/month senior advisory
  • AI strategy & roadmap
  • Tool selection & management
  • Ongoing implementation support
  • Priority project access
Enterprise
Custom
QUOTED ON SCOPE
  • Multi-team / multi-site rollouts
  • Company-wide AI policies & safety
  • Works with your existing software
  • Executive & board advisory
  • Long-term implementation partner
05 / ABOUT
Not a big firm. Just someone who gets it.
LF
Liam Farrow
Founder, Cradle
Sydney, NSW, Australia
ABN 16 983 947 996
Clients & experience
Bluestone Lane
Lion Co.
Hail The Maison

Most of my clients are small business owners who are brilliant at what they do — but spending half their week on admin that should run itself. That's the problem I started Cradle to fix.

I spent a decade in digital and technology leadership at companies like Bluestone Lane and Lion Co. — large organisations with complex operations. I know what good systems look like at scale. Cradle brings that same thinking to small businesses who shouldn't have to figure it all out on their own.

I work with trades, consultants, hospitality businesses and retailers across Australia — building the automation that lets the back office run itself so you can focus on the work you actually started the business to do.

10+ years building digital and technology systems at scale
Multiple AI and automation builds delivered to real businesses
Experience across hospitality, retail, F&B and professional services
Worked with businesses from 5 staff to large enterprise

Not sure where to start?
That's what the first call is for.

Book a free 30-minute call. We'll look at your business, figure out where the biggest time drains are, and give you an honest picture of what's worth fixing first. No pitch. No pressure.

CONTACT
Location Sydney, NSW, Australia
ABN 16 983 947 996
Status
Taking new clients